Contact Centre Systems Integration - ProtoCall One

As soon as you want to link together components from different vendors then you will need some expert technical assistance - people who have the technical experience from having done that role before.

Our partners who can integrate these disparate technologies so that you can manage the business using an integrated technology platform are ProtoCall One. They have experience of working with all of the key technologies that you are likely to come across within a contact centre - telephony systems and IVR; CTI; outbound diallers; workforce management; quality monitoring and eLearning. Artisiam has worked closely with Protocall One and know that they can provide a wide range of technical implementation services. More importantly they can provide the technologies that help Artisiam address some of the key operational issues that face our clients - how to improve agent performance, how to support staff development and how to optimise contact centre systems.

You can find out more about ProtoCall One by visiting their site.