Artisiam specialises in the conceptualisation, development and implementation of customer contact strategies.
All of our recommendations are based upon practical experience and partnership with companies that provide solutions at the leading edge of customer contact technologies.

Any-Media is our watchword.
Our approach to Contact strategy is based upon a methodology which is business and customer centric rather that technology focused.

The methodology developed by Artisiam is IPF
We specialise in Highlighting:
The Issues
The Possibilities
The Futures
Of Telecommunications and E-Commerce based solutions in Business.

IPF forms the basis of workshops and informational presentations that we run to aid organisations decide on how telecommunications technology can help to solve the customers contact problems that affect different areas of their business.

Particular areas of focus are:

• Issues affecting the business (present & Future)
• Call Centre Technology, (present & Future)
• Multi media contact Centres
• Integration to the company E-commerce agenda
• Wireless mobile commerce (WAP & PKI)
• Technology combination to gain & retain customers
• Managing technology cost, roadmaps to profit
• Human factors

The net benefit of this initial activity is that the overall process becomes a great deal easier if people are clear on the potential benefits of technology to their section of the business and Brand.

Beyond this initial ‘Soft exercise’ Artisiam will look to achieve a number of clear goals. These are as follows:

• Develop a clear, realistic Customer contact Strategy that reflects the intent of the business and the needs of the customers.
• Develop a clear roadmap that outlines the business and customer impacts of a chosen set of technologies in a given configuration.
• Outline all associated costs and organisational impacts.

For further information please contact us