ARTISIAM INSIGHT VIDEOS
Artisiam celebrated its 22nd anniversary by interviewing CX industry leaders on the challenges and changes of the past and the opportunities that are coming in the future.
As an organisation we have always taken a Real World view on the operational realities of linking leading technologies with
well-defined operational structures and visionary CX outcomes.
We hope you find the Videos informative...
Elliott Young ( Part 2 )
Chief Technology Officer, Dell Technologies
This is part 2 of our CX leaders interview with Elliott Young CTO of Dell Technologies.
This interview focuses on the potential futures of Contact Centres and the Metaverse and explores the possibility of Purple unicorns....Thought provoking content indeed.
Elliott Young ( Part 1 )
Chief Technology Officer, Dell Technologies
This is the 3rd of our anniversary celebration interviews with CX leaders, In the hot seat is Elliott Young CTO of Dell Technologies.
Elliott has really insightful perspectives on the plethora of technologies that impact Customer experience.
This is the first of our interviews that takes the view of a solution provider.
The content was so fascinating that we have had to break the interview in to 2 parts.
Part 1 Focuses on historical changes and innovations now coming to the market, such as laptops which detect shoulder-gazing for remote CC staff
Part 2 Zooms in on Contact Centres and the Metaverse...and discusses possibility of purple unicorns; Very thought provoking content.
Renee hunt
Chief Technology Officer, Compare The Market
Renee’s depth of CX experience forged in high volume, instant demand industries such as media, coupled to her scaled comparison website knowledge meant we were eager to get Renee’s view on the past challenges and the future opportunities of customer experience...
Artisiam has worked with Renee in the past to provide advice on contact centre technology, solution design and project management.
Jayne lansdell
Head of IT Strategy & Governance, BGL Insurance
As a leading figure in the CX industry we were keen to get Jayne's view on the past challenges and the future opportunities of customer experince...
Artisiam has worked with BGL Insurance on multiple occasions to provide strategic advice on contact centre technology, solution design and project management.