Artisiam is a niche consultancy clearly focused on delivering effective customer contact.
Artisiam specialises in the conceptualisation, development and implementation of customer contact strategies. All of our recommendations are based upon practical experience and a deep understanding of companies that provide solutions at the leading edge of customer contact.
Any-Media is our watchword. Our approach to Contact strategy is based upon a methodology which is business and customer centric rather that technology focused.
The methodology developed by Artisiam is IPF We specialise in Highlighting:
Of Customer contact and E-Commerce based solutions in Business.
Strength of thinking
Our ability to design strategies that span multiple medias and platforms such as the Web, Telephone, Tablets, Smart Phones and Social Media ensures that our clients benefit from a holistic view of their customers. This allows them to respond rapidly to changing customer habits. Our understanding of the impact on internal organisational structures means that we ensure our clients are able to maximise the effectiveness of any investment in technology through appropriate company structures and management.
Our strength of thinking provides a ‘steel thread’ running through strategy, to procurement, to deployment and onto benefits realisation.
As an organisation we operate all over the world. Having completed engagements in the UK, USA, central Europe , South Africa and India. Artisiam are truly independent and are free to recommend the most appropriate technology and systems rather than any specific manufacturer.
Our services include:
Contact Centre Strategies
Contact Centre Review
Omnichannel Contact Centre Design